SmartPractice shipping and delivery policies apply to accounts in good standing, with current and appropriate physician license and delivery address as detailed below.
SmartPractice will attempt, as much as possible, to anticipate potential shipment and delivery problems, but will not be held responsible for delays due to severe weather, unforeseen circumstances, or customer-based delivery problems.
SmartPractice reserves the right to determine any restrictions to shipment, carrier and method of shipment, and to modify these shipping and return policies without notice. For questions about international shipping or other shipping and delivery concerns, please contact SmartPractice at 1-800-878-3837.
T.R.U.E. TEST
U.S. Medical License Information Required:
T.R.U.E. TEST is considered a "legend drug" (or Rx) product and requires a current United States medical license for shipment. Physician license must be current and in good standing for the state where the order will be shipped.
Physicians working at U.S. military installations may provide a current license from any state in the United States. Physician license number will be verified before shipment, unless already on file with SmartPractice.
Next Day Shipping:
T.R.U.E. TEST is a temperature-sensitive FDA-regulated biologic, and requires special handling. For more information, click here.
If appropriate medical license information is on file and current, and the account is in good standing, T.R.U.E. TEST ships NEXT DAY DELIVERY within the 48 contiguous United States and the District of Columbia, and 2ND DAY DELIVERY to Alaska and Hawaii, as detailed below.
We strongly recommend placing T.R.U.E. TEST orders early to ensure optimal delivery times.ADDITIONAL TIME IS REQUIRED FOR WEB-BASED ORDERS TO VERIFY LICENSURE AND DELIVERY.
Orders confirmed by phone Monday through Thursday BEFORE 3:30 PM MST will ship same day if all appropriate medical license information is current and on file. T.R.U.E. TEST will be delivered 1 business day after phone confirmation.
Orders confirmed by phone Monday through Wednesday AFTER 3:30 PM MST will ship the following business day, if all appropriate medical license information is current and on file. T.R.U.E. TEST will be delivered 2 business days after phone confirmation.
Orders confirmed by phone Thursday after 3:30 PM MST and Friday will ship Monday (the next business day) if all appropriate medical license information is current and on file. T.R.U.E. TEST will be delivered the following Tuesday, which would be 3 business days after phone confirmation.
Order errors, problems or questions: Please contact SmartPractice at 1-800-878-3837.
Shipping Restrictions (No Exceptions):
T.R.U.E. TEST orders must be shipped to a business address; shipping to residences is not permitted.
T.R.U.E. TEST orders cannot be shipped on weekends or Fridays. This applies to orders placed Thursday after 3:30 PM MST and on Fridays.
T.R.U.E. TEST orders cannot be shipped on holidays or the day preceding a national holiday. For example, an order placed on the Friday before Labor Day will not ship until the Tuesday after Labor Day. We recommend that customers avoid shipping and/or delivering T.R.U.E. TEST around major holidays.
Next day shipping/delivery is not available for Hawaii or Alaska.
No international shipping is provided or permitted.
Delivery Restrictions (No Exceptions):
SOMEONE MUST BE PRESENT TO RECEIVE PRODUCT ON DELIVERY DAY.
Signature is required for receipt of T.R.U.E. TEST product at the shipping destination and constitutes delivery.
T.R.U.E. TEST cannot be delivered on weekends, Mondays or holidays. T.R.U.E. TEST cannot be delivered to residential addresses.
REFRIGERATE T.R.U.E. TEST PROMPTLY. Store between 36 0F (2 0C) and 46 0F (8 0C). Do not freeze. If T.R.U.E. TEST is left without refrigeration for more than 4 hours, it may no longer be effective and should be discarded. Customers are responsible for storage and handling after delivery.
Return Restrictions (No Exceptions):
T.R.U.E. TEST is a temperature-sensitive, FDA-regulated biologic and is not returnable unless specifically authorized by SmartPractice. SmartPractice reserves the right to determine the amount of appropriate customer credit (if any) for returned T.R.U.E. TEST product.
Product Defects: If the delivered T.R.U.E. TEST product is believed to be defective, the customer should notify SmartPractice immediately.
Expired Product: T.R.U.E. TEST will be delivered with an expiration date of 8 months or longer. Expired or partially used product cannot be returned.
Damage in Transit: If the T.R.U.E. TEST shipping container arrives with significant damage, the customer should refuse product delivery. Immediately notify SmartPractice, who will arrange for product replacement. No additional shipping or replacement charges will be incurred by the customer as long as these conditions are met.
